Terms of Service

soda provides travel eSIM mobile data with a prepaid wallet. You do not choose a data size, but you must tell us your destinations in travel order before payment so we can show the applicable tariff and provision a compatible line.

One regional eSIM can cover 34 European countries. Other multi-country trips use country-specific eSIMs and require a free switch before the next stop. We do not promise that one eSIM automatically covers every live market.

Within the current 30-day pricing window and applicable tariff, usage is automatically compared across metered rates and price-protection thresholds. The pre-payment page is a current tariff preview; the version is locked when the first confirmed usage opens a window. The wallet separates confirmed charges from pending estimates.

You must be at least 18 years old (or the age of majority where you live) and able to enter into a binding contract.

Accounts sign in with an email code or passkey — there are no passwords. Keep your email inbox, device, and sign-in methods safe: actions taken through your account are treated as yours. Money-related operations require re-verification. Your account is for your personal use; please don't share it.

soda requires an eSIM-capable, carrier-unlocked device. Confirming compatibility is your responsibility. The pre-trip check detects your OS and helps you look for an EID (some regional models, such as mainland-China iPhones, do not support eSIM). A website cannot directly read whether your phone supports eSIM, so completing the check is not a compatibility warranty.

A current destination-tariff preview is shown before you top up; the applicable version is locked when first confirmed usage opens a 30-day window. Stripe Checkout shows the wallet top-up amount and any applicable tax; it is not a data-bundle selection. soda never stores your full card number.

A completed top-up becomes wallet credit. Confirmed charges and pending estimates appear in the wallet. soda does not automatically make an extra card charge when upstream usage arrives later; delayed data is settled against the applicable wallet pricing window when received.

Your balance never expires and carries over to future trips. The wallet is closed-loop: the balance can only be spent on soda services and cannot be withdrawn as cash or transferred to anyone else.

Refund rule: within 14 days of a top-up, if that top-up has not been used or reserved for active/pending eSIM capacity, you can request an original-card refund from the wallet page. Arrival time depends on your card issuer. Otherwise the credit remains in your wallet and never expires; releasing reserved credit first requires the related capacity to be disabled and confirmed.

You can set a hard budget for the current 30-day pricing window. It limits the maximum exposure soda may authorise and is separate from a price platform that protects only a block of data. When credit cannot cover new capacity, soda stops adding capacity. A small amount already provisioned may remain usable briefly; this does not mean the carrier connection physically stops at the exact second a displayed threshold is reached.

Connectivity depends on local carrier networks and upstream suppliers. Before payment we disclose whether a single-country or regional line applies, its coverage, and known breakout differences. Speed and availability can still be affected by local conditions, roaming policies, regulatory changes, or force majeure; uninterrupted service is not guaranteed.

If service cannot be provided, unused top-ups are handled under section 5. Interface usage comes from upstream servers rather than your phone and can currently lag by up to about three hours. We distinguish when we observed data from a “usage through” timestamp, which is shown only when the supplier actually provides one.

The service is for personal travel use. The following are prohibited: resale or commercial redistribution, fraud, unlawful use, interfering with or abusing the network (including circumventing metering), creating accounts or transactions in bulk by automated means, and using the eSIM for non-personal scenarios such as bulk machine-to-machine transfer.

For violations we may suspend or terminate your service; unused balance is handled under the refund rule in section 5, except where it arises from fraud or unlawful conduct.

We make some data public (such as destination prices and line and breakout information) so that you can make an informed decision before paying. Human readers are welcome, as are AI assistants querying on a user's behalf through public interfaces we provide (such as our public pricing API and agent endpoints) under their published terms — these interfaces are the only authorised means of automated access.

Except through those interfaces, without our written consent you must not:

• use crawlers, bots, scripts, or other automated or bulk-access methods to scrape, harvest, mirror, monitor, or extract content or data from this website or the service;
• use prices, lines, breakout, quality, or other data from the service to build, train, enrich, benchmark, or operate a product, database, comparison service, or commercial dataset that competes with the service; or
• evade or attempt to evade our technical restrictions (including rate limits and access controls).

If you breach this section, we may suspend or terminate access and the service, and reserve the right to seek remedies available by law. This section does not restrict conduct that is expressly permitted by law and cannot be excluded by contract.

soda's website, app, brand, and content belong to us or our licensors. We grant you a personal, non-transferable, non-exclusive right to use the service under these terms; please do not copy, modify, reverse-engineer, or repurpose them.

Compilations of data in the service (including the selection and arrangement of price tables and line and breakout information) are protected by database rights and unfair competition law.

To the maximum extent permitted by law, the service is provided "as is" and we do not warrant that it will be uninterrupted or error-free. To the extent permitted by law, our total liability for the service is limited to the amount you have paid and not yet consumed, and we are not liable for indirect, consequential, or lost-profit damages.

Nothing in this section affects rights granted to you by consumer protection law where you live.

You can stop using the service at any time, or contact us to close your account; unused top-ups still within the cooling-off period are refunded under section 5. We may suspend or terminate the service for material breach of these terms, with prior notice where reasonable.

We may update these terms to comply with law, add features, fix errors, or prevent abuse. Material changes will be notified in advance by reasonable means (for example, a notice on this site or an email) with the date above updated; continued use after the effective date counts as acceptance.

See our Privacy Policy for how we handle personal data — what we collect, why, and the rights you have.

These terms are governed by Swiss law, without affecting mandatory consumer protections where you live. If a dispute arises, contact support@soda.travel first — most issues can be resolved directly; failing that, the competent courts will decide.

If any provision of these terms is found invalid, the rest remain in force. Our not enforcing a right is not a waiver of it. These terms are the entire agreement between you and us regarding the service. Questions: support@soda.travel.